At Om Singing Bowls, we want you to be completely satisfied with your purchase of our handcrafted Tibetan singing bowls. We understand that sometimes, circumstances may require you to return an item. To ensure a smooth and hassle-free return process, please read our refund policy carefully.
Eligibility for Returns:
- You may return items purchased from Om Singing Bowls within 14 days of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return:
- To initiate a return, please contact our customer support team at contact@om-singingbowls.com within the 14-day return window. Provide your order number and the reason for the return.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the item received is damaged or defective.
- We recommend using a trackable shipping service to ensure that your return is received by us.
Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for the return of the item at our expense and provide you with a replacement or a full refund, as per your preference.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item on our website.
Contact Us:
- If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team. You can contact us at contact@om-singingbowls.com or through our Contact Us page on our website.
We value your satisfaction and want to ensure that you have a positive experience with Om Singing Bowls. Thank you for choosing us for your Tibetan singing bowl purchase, and we appreciate your understanding and cooperation regarding our refund policy.